HYDRAPEAK DRINKWARE LLC values the customer shopping experience and aims to provide clear and reasonable procedures for returns, exchanges, and refunds for customers in the United States. This Refund & Return Policy applies to wine glasses, food storage jars, and other glassware products purchased through our website.
1. Return Period
If you are not satisfied with a product you received, you may submit a return request within 30 days of receiving the product.
Returns requested after 30 days may not be accepted unless otherwise required by applicable law or specifically approved by us.
Submitting a return request does not automatically guarantee approval. We will review the request based on the condition of the product and the requirements of this Refund & Return Policy.
2. Return Conditions
To be eligible for a return, products should generally meet the following requirements:
- The return request is submitted within 30 days of receipt;
- The product has not been used, washed, or damaged by the customer;
- The product remains in its original condition;
- The product, accessories, packaging materials, and other included items are reasonably complete;
- Valid order information or proof of purchase can be provided.
Because wine glasses, food storage jars, and other glassware are fragile products, if a product develops a defect or is damaged during normal use due to a product-related issue, please contact us promptly and provide relevant photographs so that we can review the situation.
Damage caused by improper use, impact, dropping, incorrect cleaning methods, or other customer-related causes may not qualify for a refund or exchange.
3. Return Process
To request a return, please follow these steps:
Step 1: Submit a Request
Contact us by email and provide your order number, product name, reason for the return, and any necessary photographs.
Step 2: Wait for Review
We will review your return request and, if approved, provide applicable return instructions.
Step 3: Return the Product
After your return request has been approved, please send the product to the return address provided in accordance with our instructions. Packages returned without prior confirmation may not be processed promptly.
Step 4: Product Inspection
After receiving the returned product, we will inspect its condition and determine whether it meets the requirements of this Refund & Return Policy.
Step 5: Refund or Other Resolution
If the return is approved, we will process a refund or exchange as applicable.
4. Return Address
For approved returns, please send the product to:
HYDRAPEAK DRINKWARE LLC
174 TESUQUE VILLAGE RD UNIT 112
SANTA FE, NM 87506
United States
Please contact us and confirm your return request and applicable requirements before sending any returned product.
5. Exchange Policy
If a product has a product-related defect, was damaged during shipping, or materially differs from the product ordered, you may contact us to request an exchange.
Exchange requests generally must meet the following conditions:
- The request is submitted within 30 days of receiving the product;
- Valid order information can be provided;
- The product has a product-related defect, shipping damage, or is materially different from the product ordered;
- Clear photographs or other necessary information are provided when requested;
- The product is reviewed and determined to qualify for an exchange.
If the exchange request is approved, we will arrange a replacement with the same product, subject to availability.
If the requested product is unavailable, we may contact you to discuss an appropriate alternative resolution.
6. Exchange Process
Exchange requests generally follow these steps:
- Contact us by email and provide your order number;
- Explain the reason for the exchange and provide necessary photographs;
- Wait for our review and exchange confirmation;
- Return the applicable product according to our instructions;
- After we receive and inspect the product, we will arrange the exchange;
- The replacement product will be shipped through the applicable U.S. shipping process.
7. Refund Processing Time
After a return has been approved and the returned product has completed the applicable inspection, we will process the refund within 3 business days.
Refunds are generally issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
8. Return Shipping Costs
If a return is required because of a product-related defect, damage during shipping, or an incorrect product sent by us, we may cover reasonable return shipping costs depending on the circumstances.
If a return is requested for personal reasons, such as changing your mind, ordering the wrong product, or no longer needing the product, the customer may be responsible for applicable return shipping costs.
The applicable shipping cost arrangement will be confirmed during the return review process.
9. Products Damaged During Shipping
If wine glasses, food storage jars, or other glassware are damaged during shipping, please contact us as soon as possible.
We recommend retaining:
- Photographs of the damaged product;
- Photographs of the external packaging;
- Photographs of the shipping label;
- Your order number;
- Any other information that may help demonstrate shipping-related damage.
We will review the information provided and process the refund or exchange request in accordance with the applicable policy.
10. Circumstances That May Not Qualify for Return
A product may not qualify for a return, refund, or exchange in the following circumstances:
- The 30-day return period has expired;
- The product has been damaged due to customer misuse or improper handling;
- The product shows clear signs of use;
- The product was damaged due to dropping, impact, or improper operation;
- Valid order or purchase information cannot be provided;
- The product was returned without prior confirmation;
- The request otherwise fails to meet the requirements of this Refund & Return Policy or applicable law.
Nothing in this section is intended to limit any mandatory consumer rights that cannot legally be excluded under applicable law.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. Whether an order can be canceled depends on its current processing status.
If the order has not yet entered processing or shipping, we may be able to assist with the cancellation. If the order has already been processed or shipped, the applicable return procedure may need to be followed.
12. Refund Method
Refunds are generally issued to the original payment method.
If the original payment method cannot receive the refund due to technical or other reasonable circumstances, we may contact the customer to determine an appropriate alternative method of processing the refund.
We will not charge additional refund fees without a reasonable basis.