HYDRAPEAK DRINKWARE LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting and using our website, browsing our glassware products, or making a purchase. This Privacy Policy explains how we collect, use, store, and protect personal information and describes the rights you may have regarding your information.
1. Information We Collect
When you visit our website, place an order, contact us, or use our services, we may collect the following types of information:
- Identity and Contact Information: Your name, email address, telephone number, and similar contact information.
- Shipping Information: Shipping address, billing address, and information necessary to fulfill and deliver your order.
- Order Information: Information about products purchased, including wine glasses, food storage jars, order numbers, order amounts, and order status.
- Payment Information: Payment method and information necessary to process a transaction. Complete payment card information is generally processed by third-party payment service providers in accordance with applicable security standards, and we do not retain complete payment card information for our own marketing purposes.
- Technical Information: IP address, browser type, device type, operating system, access time, pages viewed, and information regarding your use of the website.
- Information You Voluntarily Provide: Information you provide through email, contact forms, customer service inquiries, feedback, or other communications.
2. How We Use Personal Information
We may use collected information for the following purposes:
- To process, confirm, and manage your orders;
- To arrange product delivery and provide order-related notifications;
- To respond to inquiries, requests, and customer service matters;
- To process returns, refunds, exchanges, and other after-sales requests;
- To improve website functionality, product presentation, and the overall shopping experience;
- To maintain website security and help prevent fraud, abuse, or unauthorized access;
- To comply with applicable laws, regulations, court orders, and other lawful requirements;
- To provide information about products or services where appropriate and legally permitted.
We will not use your personal information for purposes unrelated to the purposes described above without an appropriate legal basis or otherwise as permitted by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember user preferences, analyze website usage, and improve the overall user experience.
Cookies are small data files stored on your device. You may manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
4. Sharing of Personal Information
In the ordinary course of operating our website and fulfilling orders, we may share relevant information with the following categories of third parties:
- Payment processing providers;
- Shipping and logistics providers;
- Website hosting, technical support, and analytics providers;
- Customer service and communication providers;
- Government, regulatory, or legal authorities when required or permitted by law.
We do not sell your personal information. We expect service providers to process personal information only as necessary to provide the services for which they have been engaged and to take reasonable measures to protect such information.
5. Third-Party Services
Our website may use third-party services for payment processing, website analytics, hosting, shipping, or other technical services. These third parties may collect or process certain information in accordance with their own privacy policies.
We recommend reviewing the privacy policies of applicable third-party service providers to understand how they collect and process personal information.
6. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information and reduce the risk of unauthorized access, use, alteration, disclosure, or loss.
Although we take reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee that personal information will be completely free from security risks in all circumstances.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete transactions, resolve disputes, comply with legal obligations, and enforce applicable agreements.
When personal information is no longer reasonably required for business or legal purposes, we may delete, anonymize, or otherwise securely dispose of such information in accordance with applicable law.
8. U.S. Consumer Privacy Rights
Depending on the applicable state privacy laws, certain U.S. consumers may have rights regarding their personal information, including rights to access, correct, or delete personal information and to obtain information about how personal information is collected and used. The rights available to you may vary depending on your state of residence and applicable law.
If you wish to exercise a privacy right available to you under applicable law, you may contact us using the information below:
Email: benjamin@hydrapeakdrinkware.shop
Phone: +1 8578674395
When processing privacy requests, we may take reasonable steps to verify the identity of the requester in order to protect personal information from unauthorized disclosure.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
9. Children’s Privacy
Our website is not specifically directed toward children. We do not knowingly collect personal information from children who are below the age required under applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will take reasonable steps to address the matter as required or permitted by applicable law.
10. External Links
Our website may contain links to third-party websites or services. When you access such links, you may leave our website.
HYDRAPEAK DRINKWARE LLC is not responsible for the privacy policies, content, or data practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our business operations, website functionality, applicable laws, or other legitimate business needs.
Any updated version will be posted on this page and identified by the “Last Updated” date. We encourage you to review this Privacy Policy periodically.