HYDRAPEAK DRINKWARE LLC provides shipping services for wine glasses, food storage jars, and other glassware products to customers within the United States. This Shipping Policy explains our order processing, shipping times, delivery coverage, and related considerations.
1. Shipping Area
HYDRAPEAK DRINKWARE LLC currently ships within the United States only.
The shipping destination at checkout is restricted to the United States. Orders can only be shipped to valid addresses within the United States. We currently do not offer international shipping.
2. Order Processing Time
Once an order has been submitted and payment has been successfully completed, we will begin processing the order.
Order Processing Time: 1–3 business days.
After processing is completed, the package will be handed over to the applicable shipping carrier. Weekends and U.S. federal holidays may not be counted as business days.
3. U.S. Transit Time
The estimated transit time for orders shipped within the United States is generally:
3–7 business days.
This estimated transit time does not include order processing time. Actual delivery times may be affected by weather, holidays, carrier operations, shipping location, and other unforeseen circumstances.
Accordingly, the estimated total delivery period is generally:
1–3 business days for order processing + 3–7 business days for transit.
4. Shipping Carriers
Depending on the destination, package size, and logistics arrangements, we may use the following shipping carriers for U.S. orders:
- USPS (United States Postal Service)
- UPS
- FedEx
The specific carrier used for an order will be determined based on the applicable shipping arrangements.
5. Order Tracking
Once an order has been handed over to the shipping carrier, applicable tracking information may be provided to you.
You may use the tracking information to check the status of your package. If tracking information does not immediately update, please allow additional time for the carrier’s system to reflect the latest status.
6. Shipping of Glass Products
Because wine glasses, food storage jars, and other glassware are fragile products, appropriate packaging and protection are required during transportation.
We will use reasonable packaging measures based on the characteristics of the products to help reduce the risk of damage during transit.
If you receive a package containing damaged glassware, please contact us as soon as possible and provide your order number, product information, and clear photographs of the damage so that we can review the situation and determine the appropriate resolution.
7. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order, including:
- Recipient’s name;
- Street address;
- City;
- State;
- ZIP Code;
- Valid telephone number.
If a delivery fails, is returned, or incurs additional charges because of an incorrect, incomplete, or undeliverable address provided by the customer, applicable additional costs may be the customer’s responsibility depending on the circumstances.
8. Shipping Delays
Although we make reasonable efforts to ship orders within the estimated timeframes, actual delivery may be affected by circumstances beyond our reasonable control, including:
- Severe weather;
- Traffic or road conditions;
- Holiday shipping schedules;
- Carrier operational changes;
- Transit or transfer delays;
- Issues related to the shipping address;
- Other unforeseen logistics circumstances.
Shipping times provided on the website are estimates and do not constitute a guaranteed delivery date.
9. Package Marked as Delivered but Not Received
If tracking information indicates that a package has been delivered but you cannot locate it, please first check your front door, mailbox, garage, reception area, or other secure delivery locations. You may also check with household members or others who may have accepted the package on your behalf.
If you still cannot locate the package, please contact us and provide your order number and tracking information. We will assist with the matter as reasonably possible.
10. Returned Packages
If a package is returned because of an incorrect address, unsuccessful delivery, failure to receive the package, or another delivery-related reason, we will contact the customer as appropriate.
If the package needs to be shipped again, additional shipping charges may apply depending on the circumstances of the order.
11. Shipping Charges
Applicable shipping charges will be displayed at checkout based on the order information.
Customers can review the products, shipping information, and applicable charges before submitting an order. The final shipping charge is the amount displayed at checkout.